OCC21-05: Service Animals Vs. Pets


14Days to Complete
  • Level Intermediate
  • Earn 75 Points
fair housing

Dogs, Cats, and even a…Monkey?!

Ever wonder what the difference between a service animal and pets are? And what about assistance animals? Are those the same? Do I have to grant a reasonable accommodation?

Introducing CMS’ self-paced E-Learning course Service Animals vs. Pets. Where CMS takes Fair Housing and Equal Opportunity’s Housing Notice 2020-01 and breaks it down into easy-to-understand scenarios.

You’ll gain better understanding in determining the difference between service animals and assistance animals, as well as best practices with granting reasonable accommodations.

Take the Service Animals vs. Pets quiz at the end to test your knowledge and earn your certificate!

  • Who: Owners; Management Agents; On-Site Staff; Tenants
  • When: Anytime convenient for YOU*
  • Price: $75

*Purchaser will have 14 days to take the course from date of purchase

Event Details


Discounts May Apply After Adding to Cart

  • Location Right Here! (Click on Below Link)

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Presented by Karen Ventrice, Affordable Housing Trainer

Karen currently serves as the PBCA Affordable Housing Trainer and has been an integral part of CMS for 10 years. Her experience includes roles as Resident Liaison, Contracts Specialist, Compliance Specialist, and now the PBCA Affordable Housing Trainer for CMS. Karen provides a full range of instructional design services including needs analysis, content design and creation, training observations, evaluation of content and courses, instructional consultations, and development of training interventions.

Certified Multifamily Specialist


Certification Course
30Days to Complete
  • Level Introductory
  • Earn 300 Points


fair housing

On-Demand Occupancy Training

Did you know we offer an online certification course on the HUD Handbook 4350.3: Occupancy Requirements of Subsidized Multifamily Housing Programs?

If you manage a multifamily property with HUD subsidized units, it’s important to be familiar with occupancy requirements.

  • How do you calculate rent?
  • How do you know what to include in income and what deductions are applicable?
  • What rules do you need to follow to meet leasing requirements?

This online training is for:

  • Property Managers
  • Tenants
  • Owners
  • Management Agents, and
  • Anyone who works with leasing or qualifying tenants for subsidy

In this course, we’ll walk you through each chapter of the HUD Handbook 4350.3. Topics include civil rights requirements, eligibility, waiting list, determining income, calculating rent, and EIV.

The course includes a training video for each chapter with knowledge review quizzes and an open book final exam. If you pass the exam with a score of 70% or higher, you’ll receive the designation of Certified Multifamily Specialist.

If you are interested in having the handbook available for reference before taking the course, click here or keep scrolling below for a special bundle discount.

Frequently Asked Questions

A: Depending on your prior knowledge of the HUD Handbook 4350.3, you can expect to complete the course within two weeks if you spend about an hour a day on it.

A: Along with watching the videos on each chapter, you’ll need to continually reference the 4350.3 and do supplemental reading to understand the content of the course and take the Final Exam.

A: HUD’s handbooks are available in electronic format here.

We also offer the HUD Handbook 4350.3 as a printed desk reference for your convenience. This 782-page resource has tabs for each chapter and plenty of room to keep notes on previously used sections.