Responding To Tenant Concerns
On-Demand
Webinar Recording- Level Introductory
- Earn 80 Points
Courses
Did you know that Performance-Based Contract Administrators (PBCAs) have certain requirements imposed upon them to work with Owners and Management Agents as it relates to resident complaints? When a resident complaint is sent to your PBCA, what is your next step? This webinar will demystify the resident complaint process. Walk away with tips and tricks on how to best resolve the issue and respond to your PBCA.
Successfully Working From Home
On-Demand
Webinar Recording- Level Introductory
- Earn 10 Points
Courses
With the COVID-19 pandemic affecting the world, schools being closed, and non-essential workers without jobs, our nation’s housing crisis is amplified. Working in affordable housing puts extra pressure on us to do our jobs efficiently and effectively. But, what if we are working from home? Let’s acknowledge that our very challenging jobs just got that much harder. As part of our performance excellence training, we will discuss strategies for successfully working from home. This topic will be provided as a pre-recorded session with an option to ask questions via email.
Affordable Housing 101
On-Demand
Webinar Recording- Level Introductory
- Earn 80 Points
Courses
Section 8, single family, multifamily, public housing, FHA, what’s the difference? How does it all work together? Why are the rules so different? From rental assistance and guaranteed mortgages to loans, grants, and tax credits, over $60 billion federal dollars are allocated every year to programs designed for making housing more affordable. In this webinar, we will look at affordable housing from a high-level and answer common questions like:
- What does “affordable housing” actually mean?
- What is the difference between Section 8 and Public Housing and other common programs?
- How can you get help or find more information?
Finally, your opportunity to make sense of it all. For the experienced property management staff or manager to the new non-profit or public housing employee, this webinar is for anyone looking to gain a better grasp on the dizzying world of affordable housing.
Certified Multifamily Specialist
On-Demand
Certification Course- Level Introductory
- Earn 300 Points
Featured
Courses
On-Demand Occupancy Training
Did you know we offer an online certification course on the HUD Handbook 4350.3: Occupancy Requirements of Subsidized Multifamily Housing Programs?
If you manage a multifamily property with HUD subsidized units, it’s important to be familiar with occupancy requirements.
- How do you calculate rent?
- How do you know what to include in income and what deductions are applicable?
- What rules do you need to follow to meet leasing requirements?
This online training is for:
- Property Managers
- Tenants
- Owners
- Management Agents, and
- Anyone who works with leasing or qualifying tenants for subsidy
In this course, we’ll walk you through each chapter of the HUD Handbook 4350.3. Topics include civil rights requirements, eligibility, waiting list, determining income, calculating rent, and EIV.
The course includes a training video for each chapter with knowledge review quizzes and an open book final exam. If you pass the exam with a score of 70% or higher, you’ll receive the designation of Certified Multifamily Specialist.
If you are interested in having the handbook available for reference before taking the course, click here or keep scrolling below for a special bundle discount.
Frequently Asked Questions
A: Depending on your prior knowledge of the HUD Handbook 4350.3, you can expect to complete the course within two weeks if you spend about an hour a day on it.
A: Along with watching the videos on each chapter, you’ll need to continually reference the 4350.3 and do supplemental reading to understand the content of the course and take the Final Exam.
A: HUD’s handbooks are available in electronic format here.
We also offer the HUD Handbook 4350.3 as a printed desk reference for your convenience. This 782-page resource has tabs for each chapter and plenty of room to keep notes on previously used sections.