In order to resolve resident issues and establish positive relations and communication with residents in the community, the CMS Compliance Team operates Resident Liaison phone lines for the states of Hawaii, Nebraska, Utah, and Washington.
The Resident Liaison receives and documents tenant concerns and inquiries related to health, safety, and maintenance issues and follows up with owner/agents to ensure that they are taking the appropriate corrective action(s) to remedy the issue. The CMS Compliance Team monitors the Owner/Agent’s actions and keeps the resident informed of the process until that time when the concerns of the resident has been addressed.
Reach out to our Resident Liaison at email@example.com.
COVID-19 Update | March 31, 2020
Income changes as a result of COVID-19 should be reported to your property manager. Many property management companies are following CDC requirements, which may limit interactions with residents. You may be asked to provide documentation to support any change reported. Please see current HUD guidance below:
Q: What steps should owners and agents take for subsidized residents who experience a reduction in income due to COVID-19? Can HUD provide any flexibilities for these recertifications under the circumstances?
A: Current policy states that owners must process an interim recertification if a tenant reports a decrease in income that will last for more than one month. The owner should already have this policy in writing and apply it consistently. See handbook 4350.3, chapter 7, section 2. Since owners and agents are required to make interim re-examinations of a tenant’s income upon tenant request within a reasonable timeframe, HUD encourages O/A to review and update their current policies to allow for expedited reviews of these requests. HUD will also work to expedite its review and approval of these interim certifications. For owners/agents (O/A) that are continuing to work on recertifications for residents impacted by COVID-19, HUD will allow electronic signatures as long as they obtain original, “wet” signatures on recertification documents at a later date. In particular, the HUD-9887/9887A, which is usually signed at the beginning of the recertification process and allows the owner/agent to begin verifying documentation, requires an original, “wet” signature. Other recertification documents that will require original, “wet” signatures to be obtained at a later date, include but are not limited to the HUD-50059, lease agreements/addendums, HUD9887/9887A, affidavits of unemployment and zero income, and state lifetime sex offender forms. Tenants can also provide the background documentation for the recertification process, including but not limited to paystubs, SS/SSI/SSP awards, bank statements, public assistance documents, by email to the O/A at their discretion. With the above flexibility, owners/management can complete a temporary recertification using electronic versions of these documents and can collect the original documents from the tenant at a later date.
If you have a question about operations during COVID-19 please email us at firstname.lastname@example.org.