Responding To Tenant Concerns


Webinar Recording
  • Level Introductory
  • Earn 80 Points


Did you know that Performance-Based Contract Administrators (PBCAs) have certain requirements imposed upon them to work with Owners and Management Agents as it relates to resident complaints? When a resident complaint is sent to your PBCA, what is your next step? This webinar will demystify the resident complaint process. Walk away with tips and tricks on how to best resolve the issue and respond to your PBCA.