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Resident Liaison
877.792.9175

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About Tenant Concerns

The Contract Administrator must accept resident complaints and follow-up with owners to ensure that owners take appropriate action.

Our Role

The Resident Liaison receives and documents tenant concerns and inquiries related to health, safety, and maintenance issues and follows up with owner/agents to ensure that they are taking the appropriate corrective action(s) to remedy the issue. The CMS Compliance Team monitors the Owner/Agent’s actions and keeps the resident informed of the process until that time when the concerns of the resident has been addressed.

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