Resident Concerns: Inquiry Categories
This handy guide outlines the 3 categories that we use to identify resident concerns – Life-Threatening, Non-Life Threatening, and General Inquiries – with some examples for each one.
SKU CMS115 Categories HUD Programs, Management and Occupancy Reviews (MORs), Multifamily/Project-Based Rental Assistance (PBRA), Resident Liaison/Tenant Concerns, Uncategorized Tags Compliance, General Inquiry, IBPS 10, IBPS 9, Life-Threatening, Non-Life Threatening, Resident, Resident Liaison, Tenant, Tenant Concerns
Additional information
Creator/Owner | CMS |
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Format | Download (downloadable file) |
Resource Type | Handout |
Related products
Contract Renewals for Other Projects with Current Rents at or Below Comparable Market Rents
Think of Option 2 as the “Family Friendly” option.
Both for-profit and Non-profit owners can submit a request for Option 2.
Under Option 2, rents can be adjusted by the HUD published Operating Cost Adjustment Factor (OCAF), or, at the discretion of HUD, a budget-based rent adjustment limited by the market (see the ‘Option 2 Budget’ tab above). To proceed with rental adjustments based on the Operating Cost Adjustment Factor continue to the steps below.
To qualify for Option 2
Owners must have:
- Aggregate current rent levels under the expiring contract must be at or less than the comparable market rents (this is determined with a Rent Comparability Study), or
- The property’s aggregate current rents exceed the comparable market rents, but the property is exempt from Mark-to-Market (Option 3) restructuring and the Owner is willing to reduce their rents to the comparable market rents.
Renewal requests of over 5 years require HUD approval. For properties with a contract term that exceeds 5 years, the property will need to obtain a new Rent Comparability Study at the end of the 5th year and the rents will be adjusted to the comparable market rents.
Utility Allowance Analysis
A Full Baseline Utility Allowance with all supporting data collected from utility companies or tenants is required at minimum every 3 years but can be prepared and submitted annually.
Download the Baseline Utility Allowance Worksheet
For the two years following the most recent Baseline Utility Allowance, owners and agents have the option to again obtain data from utilities or tenants to determine utility allowances, or to perform a Factor-Based Utility Analysis, adjusting the allowance using a state-specific increase factor called the Utility Allowance Factor (UAF) provided by HUD.
Download the UAF Calculation Worksheet
What is required for your submission?
Access our Option 2 OCAF Only Checklist here for a detailed list of submission requirements, or download it along with our Option 2 OCAF Resource Bundle below.
Download this document for free using the button below.
Renewal of Projects Exempt from or Not Eligible for Debt Restructuring
Known as the “Exception Rents” option, Option 4 is a good option for Owners when they have properties above market.
For-profit and Non-profit owners can submit a request for Option 4.
To qualify for Option 4, owners must:
- Have a property that is exempt from debt restructuring under Section 515(h) of MAHRA; or
- The property does not meet the definition of an “eligible multifamily housing project” under Section 512(2) of MAHRA
Under Option 4, at renewal, the property will process the “Lesser of Test”. What this means is the property will submit paperwork for an OCAF and a budget. Whichever process results in the lesser rents, is how the rents will be set.
For example, if the budget results in higher rents than the OCAF, the rents will be adjusted by the OCAF. OR, if the budget results in lower rents than the OCAF, the rents will be adjusted by the budget.
Properties can choose a term of 1 to 20 years for a contract renewal. Anything over 5 years requires HUD approval. In long term contracts, the property will be eligible for the Auto OCAF during rent adjustment years. If the property would like to adjust their rents with a budget during a rent adjustment year, a Rent Comparability Study would be required.
Please Note: Properties seeking an Option 4 renewal with an active Rural Development loan should see the ‘Option 4 Rural Housing’ tab below.
Utility Allowance Analysis
A Full Baseline Utility Allowance with all supporting data collected from utility companies or tenants is required at minimum every 3 years but can be prepared and submitted annually.
Download the Baseline Utility Allowance Worksheet
For the two years following the most recent Baseline Utility Allowance, owners and agents have the option to again obtain data from utilities or tenants to determine utility allowances, or to perform a Factor-Based Utility Analysis, adjusting the allowance using a state-specific increase factor called the Utility Allowance Factor (UAF) provided by HUD.
Download the UAF Calculation Worksheet
What is required for your submission?
Access our Option 4 Checklist here for a detailed list of submission requirements, or download it along with our Option 4 Resource Bundle below.
Download this document for free using the button below.
Initial Referral to RECAP
You may remember when this option was known as OAHP. OAHP expired in 2017 and is now known as the Office of Recapitalization, or RECAP.
Option 3 is split into two different options, Option 3a RECAP Lite, or Option 3b RECAP Full.
Typically, we see a Referral to RECAP when a property comes in to renew under Option 2, has an Active FHA loan with HUD, and the property’s current rents are above the Rent Comparability Study the property has procured.
RECAP will make the determination whether the property must have their rents reduced to market, or can still make debt payments on their FHA loan?
Option 3a RECAP Lite
RECAP Lite is used when there is no debt restructuring and the property rents get reduced to the Rent Comparability Study rents. During renewal years, an Option 3a can adjust their rents by the OCAF or with a budget, pending HUD approval.
Option 3b RECAP Full
Full RECAP is used when debt re-structuring is required. Upon closing of full debt restructuring, a Housing Assistance Payment (HAP) Contract is typically issued for 20 years and must be continually renewed under Option 3b until the property’s Use Agreement expires. Budget-based rent adjustments under this option are not allowed. Rents are adjusted by the OCAF only. Properties are not allowed to terminate a Option 3b contract early to reissue under a different option.
Utility Allowance Analysis
A Full Baseline Utility Allowance with all supporting data collected from utility companies or tenants is required at minimum every 3 years but can be prepared and submitted annually.
Download the Baseline Utility Allowance Worksheet
For the two years following the most recent Baseline Utility Allowance, owners and agents have the option to again obtain data from utilities or tenants to determine utility allowances, or to perform a Factor-Based Utility Analysis, adjusting the allowance using a state-specific increase factor called the Utility Allowance Factor (UAF) provided by HUD.
Download the UAF Calculation Worksheet
What is required for your submission?
Access our Option 3a or 3b Initial Renewals Checklist here for a detailed list of submission requirements, or download it along with our Option 3 Initial Resource Bundle below.
Download this document for free using the button below.